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Common Inquiries
Frequently Asked Questions
Vegetable-tanned leather thrives on natural nourishment. We suggest applying a small dab of natural beeswax or lanolin leather balm once every 3 to 6 months. Minor surface scuffs can simply be rubbed out with warm fingers as natural body oils re-distribute the waxes.
All orders over $150 qualify for complimentary Express Worldwide Shipping via DHL Express or FedEx Air. Domestic EU and US deliveries arrive in 2–4 business days. Other international deliveries typically arrive within 4–6 business days with door-to-door tracking.
Our warranty covers all structural craftsmanship defects for the life of the product: broken stitches, torn rivets, zipper slider failures, and brass buckle defects. We will repair the item in our atelier or replace it at no charge.
We offer a 30-day risk-free return guarantee on all non-customized pieces. If you aren't completely captivated by the feel, aroma, and balance of your leather piece, send it back in its original condition for a 100% full refund.
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